X-Sphere is powered by League’s market-leading AI optimization technology.
League’s X-Sphere intelligently optimizes contact assignments, selects the most effective channels and offers, and determines the ideal agent incentives. This drives continuous, measurable improvements in customer lifetime value and enterprise profitability.
X-Sphere is powered by League’s unique AI optimization technology, delivering over $2.2 billion in annual customer value to enterprises worldwide.
X-Sphere optimizes desired business outcomes, such as retention, conversion rates, revenue or lowering cost per interaction.
X-Sphere provides real-time AI-driven optimization of every decision in your customer journey, matching caller, agents, offers, channels and incentives.
It learns patterns of success from historical customer and outcome data to deliver intelligence in live production environments.
It adapts automatically over time to ensure value does not degrade in an environment as dynamic as the contact center.
Seamlessly integrate into the existing enterprise contact ecosystem, delivering business value without impacting your operations.
Compare optimization products
X-Sphere
- 99.99% uptime
- Millions of participants in a single session
- Global distribution across 10 data centers
- Aggregate analytics
- Real-time session telemetry
- Support SLAs
- SOC2 Type II and GDPR compliance
- 50GB of free monthly bandwidth
X-Sphere +
- All RTC League Cloud features
PLUS
- Region pinning or exclusion
- HIPAA compliance (including signed BAA)
COMING SOON
- SAML SSO
- Role-based access
- Multi-project organizations
X-Sphere elite
- Mesh edge network architecture
- Automatic failover system design
- Millions of participants in a single session
- Region pinning or exclusion
- Build and deployment automation
- Grafana observability stack
- Support SLAs
Our X-Sphere results are precisely measurable
League's X-Sphere is the only known enterprise software application that delivers transformational, ongoing, and precisely measurable results at scale. While customer satisfaction and empathy can be difficult to quantify, the impact on revenue and costs is clearly measurable
Our AI optimizations are activated and deactivated throughout the day, creating a control group for direct comparison. A typical cycle consists of 20 minutes ON and 5 minutes OFF. While ON, League delivers incremental improvements to key business metrics, such as net growth in recurring revenue or conversion rate.
Partner integrations
League has a strong track record of seamless integration with the leading global contact center technologies.
League Link is our certification program for businesses in the technology, telephony, or IT sectors that provide enterprise communication services and infrastructure.
Once enrolled, you will receive detailed technical guidelines to build, market, sell, and deploy as an official RTC League Partner..
Contact us today to discuss joining League's Link.
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X-Sphere
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