Access an elite Conversational AI Stack for customer engagement.
Get access to AI models designed, trained, and built specifically for customer service use cases and deliver unbeatable conversational experiences to every customer.
Listen
Access industry-leading speech recognition models, purpose built for customer service. Take control of speech recognition with granular controls to optimize performance at every stage of the conversation.
Reason
Ensure accurate, consistent and reliable performance with a custom LLM adaptor for your brand. Trust your AI agent to say the right thing, take the right action and use the right tools, every time.
Speak
Engage callers with a unique brand voice that feels like talking to a real person. Stay in control of what your AI agent can and can't say and consistently deliver your best brand experience.
Always Available, Always Efficient
Unlike traditional systems that struggle to maintain 70% service levels, TelEcho's real-time AI and adaptive scaling deliver 97%+ uptime and responsiveness, ensuring customers never wait in line.
Resolve More on the First Call
TelEcho's contextual AI ensures that customer queries are addressed accurately on the very first interaction, increasing First Call Resolution from an industry average of 68% to over 90%, and eliminating the frustration of repeated follow-ups.
Shorter Calls, Smarter Service
With intelligent automation and instant data access, TelEcho reduces Average Handling Time to achieve 95%+ efficiency, helping support teams manage more interactions with greater precision.
Engineered for Extreme Scale
From 30 to 5,000 calls per second, TelEcho's WebRTC-powered infrastructure scales effortlessly ensuring performance stability for global enterprises, even during peak demand.
Reduce Call Drop-Offs Dramatically
By offering 0-latency voice response and intelligent queueing, TelEcho cuts abandoned call rates from 30–40% down to less than 3%, keeping customers connected when it matters most.
AI Voice Platform for Enterprise Teams
Automate and scale real-time customer conversations with Telecho – your unified solution for intelligent, human-like voice interactions
Telephony via SIP Trunking
Seamlessly connect to leading providers such as RingCentral and NICE via Elastic SIP enabling fast, flexible, and carrier-agnostic deployments.
Custom Actions
Voice Agents automate tasks like SMS sending, order tracking, and ticket creation helping your team stay focused on priorities.
Custom Workflows
Design end-to-end call flows with smart actions such as booking, transferring, and escalating all tailored to your logic and workflow.
Ready made AI Agents Templates
Choose from prebuilt agents for sales, support, and scheduling. launch fast and start seeing results right away.
Multilingual Agents
Deploy voice agents in 30+ languages. Manage global conversations without duplicating flows or content.
Awards & Certifications
We're proud to be recognized for our industry-leading excellence and innovation.
Plug into your existing Tech Stack
Seamlessly integrate into your contact center software, CRM tools, data platforms, and other backend systems.
AWS
Salesforce
Twilio
HubSpot
Vonage
Slack
Gmail
