Legal · Privacy
Privacy Policy
At RTC LEAGUE (RECEPTIVE TECH COMMUNICATION LEAGUE), we value your privacy and are committed to keeping your personal data secure.
1. Information We Collect
We may collect:
- Personal details (like name, email, company name) when you contact us or sign up.
- Technical information (like IP address, browser type, and usage data) to improve website performance.
- Cookies Policy and analytics data to understand how visitors interact with our site.
- Where you use our TelEcho or HintMint services: call audio, voice recordings, meeting transcripts, speaker profiles, and CRM/calendar records synced through connected integrations.
2. How We Use Your Information
We use your data to:
- Provide, improve, and personalize our services, including real-time transcription, AI response generation, and meeting/call summaries.
- Respond to inquiries or support requests.
- Send important updates, if you've opted in.
- Maintain website security and functionality.
- Facilitate speaker recognition and cross-meeting/cross-call memory features, where enabled by Customer.
- Process payments and manage subscriptions.
- Comply with legal obligations.
3. Data Sharing
We do not sell or rent your personal information. We may share it with trusted partners (like hosting or analytics providers) who help us operate our business, under strict confidentiality agreements. This includes the Sub-processors listed in our Subprocessor List (see Section 9 below), integration partners you choose to connect (e.g., CRM, calendar, EHR systems), and, where required, legal or safety authorities.
4. Your Rights
You can:
- Request a copy of your data.
- Ask us to delete or correct information.
- Opt out of marketing emails anytime.
Enterprise end users should generally direct such requests to the organization that deployed TelEcho or HintMint, as that organization is the data Controller.
5. Data Security
We use encryption, firewalls, and secure hosting to protect your data. This includes TLS 1.2+ encryption in transit and AES-256 encryption at rest for stored recordings, transcripts, and databases, along with role-based access control. While no online service is 100% secure, we take strong precautions to safeguard your information. See our full Security & Trust Center for details.
6. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page.
7. Contact Us
For any inquiries, please contact us at info@rtcleague.com.
8. AI Processing and Model Providers
To generate voice responses, transcripts, and insights, TelEcho and HintMint route audio and text through third-party speech-to-text, text-to-speech, and large language model providers, identified in our Subprocessor List. We configure these integrations, where offered by the provider, to disable use of Customer-submitted data for training the provider's general-purpose models. We do not use Customer Data to train our own foundation models for the benefit of other customers.
9. Sub-processors and International Data Transfers
A current list of Sub-processors engaged to provide TelEcho and HintMint is published within our product settings and made available on request. Where Personal Data is transferred internationally (e.g., from the EEA, UK, or Switzerland to the United States), we rely on appropriate safeguards such as Standard Contractual Clauses, consistent with our Data Processing Agreement.
10. Recording and Meeting Consent
Where TelEcho or HintMint is used to record or transcribe a call, meeting, or interview, the Customer deploying the service (not RTC LEAGUE) is responsible for providing any legally required notice to, and obtaining any legally required consent from, participants under applicable recording-consent, wiretapping, or data protection laws.
11. Data Retention
We retain call recordings, transcripts, and meeting notes for the period configured by Customer within product settings, or, absent such configuration, for our default retention period, after which data is deleted or anonymized, except as required for legal, billing, or security purposes.
Appendix
12. Games Privacy Policy
Introduction
RTC LEAGUE (“we”, “our”, or “us”) also develops and publishes mobile games for Android and iOS platforms. This Privacy Policy explains how we collect, use, store, and share information when you play our games (“Games”), visit our websites, or interact with us through customer support or social media channels.
By accessing or using our Games or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Games.
1. Information We Collect
We collect only the information necessary to operate, improve, and monetize our Games. The types of data we may collect include:
a) Device and Identifier Information
This includes mobile advertising identifiers (such as Google Advertising ID on Android or IDFA on iOS), IP address, device model, operating system version, language settings, time zone, and installation-specific identifiers.
Third-party advertising SDKs (including Google AdMob, AppLovin/MAX, BidMachine, Mintegral, Pangle, Unity Ads, Liftoff/Vungle, Bigo Ads, Meta Audience Network, and InMobi) may collect similar information to deliver and measure advertisements. Approximate location may be inferred from IP addresses.
b) Usage and Gameplay Data
We collect information about how you interact with our Games, such as gameplay progress, session duration, levels completed, in-game actions, and performance data. Diagnostic information like crash reports and error logs may also be collected to improve stability and performance.
c) Contact and Support Information
If you contact us for customer support or subscribe to communications, we may collect your name, email address, and any information you provide. This data is used only to respond to your request and is not shared for marketing purposes without your consent.
d) Location Information
We may determine your approximate location based on your IP address to deliver the correct language version, apply regional settings, and comply with legal requirements. We do not access precise GPS locations unless you explicitly allow it and a legitimate purpose exists.
e) Cookies and Similar Technologies
Our websites and third-party partners may use cookies, SDKs, pixels, or similar technologies for analytics, advertising, and service functionality.
We do not knowingly collect sensitive personal data or information from children under the age of 13. If such data is collected unintentionally, please contact us so we can take appropriate action.
2. How We Use Information
- Operate and maintain our Games, including saving progress and fixing issues
- Analyze gameplay behavior and improve game features and balance
- Deliver contextual or personalized advertisements where permitted
- Measure ad performance and marketing effectiveness
- Respond to customer support inquiries and communicate important updates
- Detect fraud, enforce our Terms, and comply with legal obligations
3. Legal Bases for Processing (GDPR / UK GDPR)
We process personal data based on the following legal grounds:
- Contractual necessity: to provide and operate our Games
- Legitimate interests: to improve Games, prevent fraud, and monetize through ads
- Consent: for personalized advertising, marketing communications, and certain cookies
- Legal obligations: to comply with applicable laws and regulatory requirements
On iOS, we follow Apple's App Tracking Transparency (ATT) framework. You may withdraw consent at any time via device or in-game settings.
4. Third-Party SDKs and Partners
Our Games integrate third-party advertising, mediation, and analytics SDKs. These partners process data according to their own privacy policies and provide opt-out options.
Advertising & Mediation Partners
We integrate several advertising and analytics partners. Each partner processes data as described in their own privacy policies. We encourage you to read those policies to understand their practices and opt out options. The main partners include:
- Ad Networks / Mediation Platforms: Google AdMob (Google LLC); MAX (AppLovin Corp.); Mintegral (Mobvista); Pangle (Bytedance); Unity Ads (Unity Technologies); InMobi; BidMachine; Bigo Ads (BIGO Technology); Meta Audience Network (Meta Platforms); Liftoff/Vungle (Liftoff Mobile).
Measurement & Attribution Partners
AppsFlyer, Adjust, Kochava, Branch, Tenjin, and similar providers. These partners may act as independent controllers or processors. We use contractual safeguards to ensure compliance with privacy laws. If you opt out of personalized ads, we instruct partners accordingly.
5. Data Sharing and International Transfers
- With service providers supporting hosting, analytics, customer support, or payments
- With advertising and measurement partners as described above
- With authorities when required by law or to protect rights and safety
- As part of a merger, acquisition, or business transfer
Your data may be transferred to and processed in countries outside your residence, including the United States, Europe, and Singapore. We rely on appropriate safeguards such as Standard Contractual Clauses where required.
6. Data Retention
We retain personal data only as long as necessary for the purposes described. Gameplay and advertising-related data is generally retained for up to 24 months after last activity unless a longer retention period is required by law. Data is securely deleted or anonymized when no longer needed.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your data. You may also object to or restrict certain processing, or opt out of personalized advertising.
On Android, you can reset or limit your advertising ID in device settings. On iOS, you can manage tracking permissions through ATT.
To exercise your rights, contact us at info@rtcleague.com.
8. Children's Privacy
Our Games are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal data from children. If such data is identified, we will delete it promptly.
9. Security
We use reasonable technical and organizational safeguards, including encryption, access controls, and secure development practices, to protect personal data. However, no system is completely secure, and we encourage users to protect their devices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date, and continued use of our Games indicates acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Email: mail2ch.usman@gmail.com
HQ Address: 8 Green Suite B, Dover, Delaware, 19901 - USA
Phone No: +1 934 203 2504
Address 2: H Block, Gulberg II, Lahore - Pakistan
Phone No 2: +92 309 4135474
