Acceptable Use Policy

1. Purpose

This AUP sets out prohibited and restricted uses of RTC LEAGUE's products and Services, including TelEcho and other AI, voice, telephony, and software offerings. It applies to customers and to any person a customer permits to access or use the Services (employees, agents, contractors, and end users).

2. General Prohibited Activities

You may not use the Services to:

• Violate any applicable law or regulation, including criminal law, in any jurisdiction where the Services are used or their effects are felt;
• Engage in fraud, deception, or misrepresentation toward any person;
• Harass, threaten, abuse, stalk, or unlawfully surveil any person;
• Impersonate any person or organization, or misrepresent your affiliation with any person or organization;
• Engage in identity theft or unauthorized use of another person's identity or credentials;
• Infringe any intellectual property, privacy, or publicity right of a third party;
• Interfere with or disrupt the integrity or performance of the Services or any connected system;
• Attempt to gain unauthorized access to the Services, other accounts, or connected systems;
• Introduce malware, viruses, or other harmful code into the Services or connected systems;
• Use the Services in furtherance of terrorism, extremist activity, sanctions evasion, or money laundering;
• Use the Services to threaten or cause harm to public infrastructure, telecommunications networks, or national security in any jurisdiction;
• Engage in anti-state, hostile, or unlawful national-security-related activity.

3. Voice, Telephony, and Communications-Specific Restrictions

3.1 Consent and Lawful Calling

You must:

• Obtain and maintain all consents required by applicable law before using the Services to place calls, send messages, or record interactions with any person;
• Not use the Services to place unsolicited telemarketing, robocall, or automated calls in violation of applicable telemarketing, do-not-call, or communications law in the jurisdiction of the recipient;
• Not use the Services for prerecorded or synthetic voice calls to consumers without the disclosures and consents required by applicable law;
• Comply with all applicable requirements regarding call recording and monitoring, including obtaining any required consent from call participants before recording.

3.2 Caller ID and Number Integrity

You must:

• Not spoof, falsify, or manipulate caller ID or originating number information in a manner that violates applicable law or is intended to deceive call recipients;
• Not use telephone numbers provisioned through the Services for purposes inconsistent with the number's registered use or applicable telecom regulation;
• Not use the Services to conduct wangiri, robocall spam, or other abusive calling schemes.

3.3 Recording, Monitoring, and Data Handling

You must:

• Provide any notices and obtain any consents required by applicable law before recording, transcribing, or analyzing calls, including two-party or all-party consent requirements where applicable;
• Not use call recordings, transcripts, or voice data for purposes inconsistent with the consent obtained from the relevant individual;
• Comply with the data handling requirements in the applicable Data Processing Agreement where personal data is involved.

4. AI-Specific Restrictions

Detailed AI-specific obligations and prohibited use cases are set out in the AI Responsible Use Policy, incorporated by reference. At minimum, you may not use the Services to:

• Generate deepfakes, voice clones, or synthetic media intended to impersonate a real person without that person's consent;
• Generate content intended to deceive, manipulate, or defraud any person;
• Deploy AI decision-making in a high-risk use case (e.g., credit, employment, healthcare, legal eligibility decisions) without the human oversight and validation required by the AI Responsible Use Policy;
• Use AI-generated outputs as the sole basis for a decision materially affecting a person's rights, safety, or access to services without human review.

5. API, SDK, and Technical Restrictions

You must:

• Not exceed rate limits or usage thresholds specified in the applicable technical documentation or Order Form;
• Not use the API or SDK to build a product that directly competes with RTC LEAGUE's Services without RTC LEAGUE's written consent;
• Not attempt to reverse engineer, decompile, or extract the underlying models, algorithms, or source code of the Services, except to the extent such restriction is prohibited by applicable law;
• Not resell or sublicense access to the Services without RTC LEAGUE's written consent, except as expressly permitted under a Governing Commercial Document.

6. Reporting Violations

Suspected violations of this AUP may be reported to info@rtcleague.com. RTC LEAGUE will review reports and take action consistent with Section 7 below and applicable law.

7. Enforcement

RTC LEAGUE may investigate suspected violations of this AUP and may suspend or restrict access to the Services, remove or disable content, terminate an account or Governing Commercial Document, and/or report conduct to law enforcement or a relevant regulator where legally required or reasonably necessary, consistent with the suspension and termination provisions of the B2B SaaS Enterprise Service Terms. RTC LEAGUE will use reasonable efforts to notify the customer of enforcement action except where notice is inappropriate given the nature of the suspected violation (e.g., active fraud or safety risk) or prohibited by law.